Effective Date: 05 November 2025
Tamby Foods Pty Ltd (ABN 75 068 077 805) (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website https://tamby.com.au or interact with us in any way.
1. Application of this Policy
This policy applies to all personal information collected by Tamby Foods Pty Ltd in the course of our dealings with customers, suppliers, contractors and visitors.
We handle your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
2. Information We Collect
We may collect and hold the following types of information:
Personal information
- Name
- Contact details (address, email address, phone number)
- Delivery and billing information
- Order or enquiry details
- Payment information (processed securely via third-party payment providers)
Non-personal information
- Browser type and version
- Device type and operating system
- IP address and approximate location
- Pages visited and actions taken on our website
- Referring website and session duration
3. How We Collect Information
We collect personal information in several ways:
- When you provide it directly to us by phone, email, online form or in person
- When you place an order or submit an enquiry through our website
- When you sign up for our newsletter or marketing communications
- Automatically, through cookies and analytics tools when you visit our website
- From third parties, where it is lawful to do so (for example, delivery partners or payment processors)
4. How We Use Your Information
We may use your personal information for the following purposes:
- To process and deliver your orders
- To respond to enquiries and provide customer support
- To manage your account or ongoing relationship with us
- To send marketing or promotional material (if you have consented or it is otherwise permitted)
- To improve our website, products and services
- To meet our legal and regulatory obligations
5. Disclosure of Personal Information
We may share your personal information with:
- Third-party service providers who assist us in operating our business (for example, website hosting, IT support, delivery partners, marketing and payment processors)
- Government agencies or regulatory bodies where required or authorised by law
- Any other party you authorise us to share information with
We do not sell, rent or trade your personal information to any third party.
6. Storage and Security
We store your information securely using modern data protection methods.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Where information is stored with external providers, we ensure they have suitable data protection measures in place.
7. Access and Correction
You may request access to the personal information we hold about you and request that it be corrected if you believe it is inaccurate or out of date.
We will respond within a reasonable time and in accordance with the Privacy Act 1988 (Cth).
Requests can be made using the contact details in section 11.
8. Direct Marketing
We may use your personal information to send you marketing and promotional material about our products or services.
You can opt out of these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
9. Cookies and Website Analytics
We use cookies and similar technologies to collect non-personal information about how our website is used.
Please refer to our Cookie Policy below for more details.
10. Overseas Disclosure
Some of our service providers may store or process personal information outside Australia.
Where this occurs, we take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles.
11. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be published on this page with the new effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
Tamby Foods Pty Ltd (ABN 75 068 077 805)
16 Aileen Avenue, Heidelberg West VIC 3081
Email: info@tamby.com.au
Phone: +61 3 9455 3065